Our webchat team can help with your Bankline queries. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. Lines are open 7am to 8pm Monday to Friday, including bank holidays. Bankline customers Call the Bankline helpdesk on: 0345 300 2952 +44 1268 502 128 (outside the UK) Just click the ‘Webchat’ button that appears at the top of your Bankline pages and on your login screen. BankLine 24 Telephone Banking. If you've forgotten or don't know your User ID, please contact your Bankline administrator. Bank of Ireland is regulated by the Central Bank of Ireland. Please contact our Online Banking Helpdesk to arrange this. If you have a question or want help with a Current Account, Savings, Loan, Overdraft or Credit Card application, please contact: UK: 0345 3030 299. For some accounts the account name won't be available until the day after the account is registered on Bankline, so the account identifier will remain set to the account details. Text Relay UK: 18001 0345 300 4108. ... To get started please contact your local office. Cora our digital assistant will help with your question and connect you to the right team. General account enquiries, including transactions and balances. Lines are open Monday to Friday, 8am to 6pm. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Lines open 8am to 6pm, Monday to Friday. We always welcome your feedback – we’re happy to listen … This is the person who looks after Bankline in your organisation. For some accounts the account name won't be available until the day after the account is registered on Bankline, so the account identifier will remain set to the account details. The number for the RBS telephone business support network, called Bankline, is: 0345 300 2952. Calls may be recorded. Calls may be recorded. Telephone Banking, Digital Banking and mobile app available to customers aged 11+ with a Royal Bank of Scotland account. For detailed guidance on importing payment files: Open Banking and Third Party Provider (TPP) services guide (PDF, 2,178KB), How to register for Bankline Mobile (PDF, 461KB). To find out more or to apply for Bankline, call our team on: 8am to 6pm, Monday to Friday. Find an answer to your questions in our regularly updated FAQ hub. Bankline customers Call the Bankline helpdesk on: 0345 300 2942 +44 131 278 0057 (outside the UK) 00353 1 4513007. Activate or Cancel a Debit Card : Login to NetTeller For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. If you're calling from outside the UK: +44 1268 502 128. Unfortunately, this team will not be able to assist you with any other banking queries. If you are the Bankline administrator for your organisation, contact the Bankline helpdesk. Calls may be recorded. Loan or Overdraft - Option 3. Credit Card - Option 4. This is in preparation for new Payment Service Directive 2 (PSD2) regulations, which come into effect on 14 th September 2019. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. 0 Kudos ... Click the Help icon located in the upper right-hand corner. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Text Relay UK: 18001 0345 300 4108. Account Access with Bankline 24/7 This number is for use where you have received a letter and / or email to complete Your Business Profile only. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. How do I set the list of destination countries that users can send international payments to? You can call the Bankline Helpdesk for support with more complex queries. Please see our privacy statement for more details on the use of your personal information. 6050 Churchman Bypass, Indianapolis, IN 46203 All Rights Reserved. If you've forgotten your customer number, you can enter your debit or credit card number instead - it's just as secure. Ask a question, search our FAQs and helpful videos, and find useful contact details in our Support Centre. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. Account enquiries. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. The Bankline Helpdesk can’t support with general account queries, for that you’ll need to contact your service team. To find out more or set the service up, call your Relationship Manager or Business Team: Call 1850 211 690; or if calling from abroad 0044 2890 538459; Lines are open 8.30am - 5.30pm Monday to Friday - note calls may be recorded Bankline customers Call the Bankline helpdesk on: 0345 300 4108 +44 1268 502 128 (outside the UK) Call BankLine 24 anytime, day or night, from the privacy of your own home, office or car. What do the Bankline for Communities roles allow users to do? How do I delete a payment in Bankline Mobile? These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys. Manage direct debits and standing orders. Why use my card number? The quickest way to get in touch with us is via webchat. If you're calling from outside the UK: +44 1268 502 128. By supplying your email address and telephone number you are giving your consent for us to contact you in connection with your request. The guides below will take you through the steps you need to set up your profile and get started: Getting started: administrator's guide (PDF, 1,114KB), Getting started: Bankline user guide (PDF, 1,857KB), Getting started: card reader guide (PDF, 3,444KB). For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Bankline Statement Download is an optional service on Bankline. Email address* Telephone number. Lines are open Mon to Fri 8.30am-5.30pm. Lines are open Monday to Friday, 8am to 6pm. Can I add an additional account in Bankline for Communities? * If you have a general question or want to find out about our products and services, use our contact us page to find the right phone number. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 2942. How do I reset my Bankline log in password? Call charges If in doubt, call the Bankline helpdesk. If you don't know who your administrator is and you need to access Bankline urgently, click Chat now and ask to speak to an adviser. If you're calling from outside the UK: +44 1268 502 128. Email address* Telephone number. If your Online Banking card is locked, you'll need to request a new Online Banking card and PIN to use with your card reader. You can apply for this service by calling 0345 030 3109. Lines are open Monday to Friday, 8am to 6pm. Contact us Bankline customers Call the Bankline helpdesk on: 0345 300 2952 +44 1268 502 128 (outside the UK) 18001 0345 300 2952 Relay UK. Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. Advice on how to reset your PIN and password is available on the next screen. Text Relay UK: 18001 0345 300 4108. What should I do? Cora our digital assistant will help with your query and connect you to the right team. Forgotten your Customer ID or User ID? For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. Card number. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Find out how to contact my service team. How can NatWest help you? This is a genuine email and requires actioning. Please check again the following day and if your account name is still blank contact the Bankline Helpdesk. Book your place on a webinar today and unlock the full potential of Bankline for your business. Order cheque and … If you're calling from abroad: 0044 131 278 0057 Ask Cora a question, search our FAQs and find useful contact details in our Support Centre. The Bankline Helpdesk. Independent service quality survey results – Business current accounts. Who do I contact for help with Bankline? NatWest Application Helpdesk. Updating users' contact numbers for home working and other security Call Bankline for information about your accounts or to transfer funds by telephone any time, 24 hours a day, 7 days a week. If you're calling from outside the UK: +44 1268 502 128. App available on compatible iOS and Android devices with a UK or international mobile number from specific countries. They also cover exporting and importing payments. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. The information you supply on this form will only be used for the purpose of fulfilling this request. 0345 300 4108 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. For general questions about your business banking account, please call 0345 366 5592 from the UK or 0044 2890 538 459 from abroad. We always welcome your feedback – we’re happy to listen … For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108, If you're calling from outside the UK: +44 1268 502 128. Business On Line Help and Support centre for all your Business On Line queries including answers to the top frequently asked questions. Advice on how to reset your PIN and password is available on the next screen. If you’re registered for Online Banking, you can call the helpdesk on 0345 600 2323 (outside the UK dial +44 247 684 2063). For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 2942. What are the standard Bankline fees and payment charges? Update your contact details to prepare for changes impacting the Bankline log on process Over the coming months, we’ll be sending upgraded Bankline card readers to your existing Smartcard users. 0345 300 2952 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. Our friendly user guide will help you to get started: Bankline for Communities: User guide (PDF, 976KB). Bankline 2014 Contact Details Bankline helpdesk number - 0845 300 2952 Sarah Pumffrey – Relationship Manager Telephone – 01908 355333 Email – Sarah.Pumffrey@RBS.co.uk Glenn Hockings – Associate Relationship Director Telephone: 01908 244960 Email: Glenn.Hockings@RBS.co.uk Forgotten your Customer ID or User ID? The Bankline Team are sending out emails concerning delivery of QR card readers. Help identifying your Bankline administrator. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. 1850 211 609. Bankline next steps Contact us. Bankline Helpdesk. Learn from our Bankline experts in these free, interactive online sessions. Enter 18001 before our telephone number if you're in the UK, or dial +44 151 494 1260, if you're calling from outside the UK. If you have a Bankline query, please contact the dedicated Bankline Customer Support team. Click the link below to request a call back. Mon - Fri 8.30am - 5.30pm. The Bankline Helpdesk. Lines are open Monday to Friday, 8am to 6pm. Text Relay UK: 18001 0345 300 4108. (45-60 mins). Request a call back. If you have any doubts around the authenticity of the email please contact Bankline on 0345 300 4108. New to Bankline? Minicom: 0800 404 6161. If you're concerned about your Bankline security or think fraudulent activity has taken place, please call the Bankline Security helpline as soon as possible. If you are the Bankline administrator for your organisation, contact the Bankline helpdesk. Available Mon - Fri 9am - 5pm, closed Sat - Sun. They are great reference points if you’re getting started on Bankline. Published August 2019. Apply for Bankline . Calls may be recorded. Using Bankline for communities? Online Banking Customer Service 1-877-672-5678 (Option 2) Call the Bankline helpdesk on: 0345 300 4108 +44 1268 502 128 (outside the UK) 18001 0345 300 4108 Relay UK. Getting Started with Bankline 24/7. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. Open Banking and Third Party Provider (TPP) services guide, Getting started and managing users (30-45 mins), Getting the best out of new Bankline. +44 1268 502128 (outside the UK) Lines open 8am … If in doubt, call the Bankline helpdesk. Don't worry, you can still use your debit card at ATMs and to pay for things. Mon - Fri 8am-6pm. It’s convenient, confidential and free. Starting with Bankline 24/7 is as easy as dialing (712) 732-2191 or toll free at (866) 732-2191 and entering the last four digits of your Social Security number for your PIN. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. For some accounts the account name won't appear until the day after the account is registered on Bankline. Bankline customers . If you've responded already, or you're concerned that your Bankline security credentials have been disclosed or compromised, contact the Bankline Security helpline or Bankline helpdesk for assistance. The Bankline Helpdesk can’t support with general account queries, for that you’ll need to contact your service team. Our webchat team can help with your Bankline queries. 8am to 6pm, Monday to Friday. Text Relay UK: 18001 0345 300 4108. Calls may be recorded. Or get in touch 24/7 via the 'Chat now' button. Copyright © National Westminster Bank plc 2021, Lending options if your business has been affected by Coronavirus, Switching to a Natwest Business bank account, Coronavirus Large Business Interruption Loan, Repayment holiday on existing business loans, Understanding your Coronavirus Business Interruption Loan, Bonds, guarantees and standby letters of credit, Get your business off the ground and moving, Coronavirus Bounce Back Loan Scheme (BBLS), Coronavirus Business Interruption Loan Scheme (CBILS). Just click the 'Chat now' button that appears on your Bankline pages or click below to start a chat: Cora, our digital assistant, will answer your question or connect you to an adviser. Bankline support during the coronavirus (Covid-19) outbreak. Current/Savings account - Option 2. I'm being asked to scan a QR code to log in, but I don't have a QR card reader. Please check again the following day and if your account name is still incorrect, contact the Bankline Helpdesk. © Self Reliance Outfitters™ - A Division of The Pathfinder School, LLC. Update your contact details to prepare for changes impacting the Bankline log on process Over the coming months, we’ll be sending upgraded Bankline card readers to your existing Smartcard users. The eQ Helpdesk is available Monday to Friday, 8am-5pm (Excluding UK Bank holidays). This number is for use where you have received a letter and / or email to complete Your Business Profile only. This is in preparation for new Payment Service Directive 2 (PSD2) regulations, which come into effect on 14 th September 2019. Cora our digital assistant will help with your query and connect you to the right team. Switch your accounts to Ulster Bank. Why can't I see 'Payments' or 'Administration' on Bankline? Our downloadable support guides cover all the Bankline essentials. Starting a webchat is a really quick way to begin, just click the 'Chat now' button. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. How can Royal Bank of Scotland help you? The 16 digit card number across the front of your debit or credit card. We have four separate webinars that cover: Visit the Bankline security centre for the latest on how to protect your business, including security resources, dual control features, and advice on common cyberattacks. 1850 211 690. You can contact them on 0345 300 8483. As part of a regulatory requirement, an independent survey was conducted to ask customers of the five largest business current account providers, whether they would recommend their provider to other small and medium enterprises (SMEs). The Bankline Helpdesk. What email address should I send requests and queries to? Calls may be recorded. Call the Bankline helpdesk on: 0345 300 2942 +44 131 278 0057 (outside the UK) 18001 0345 300 2942 Text Relay UK. Bankline. The Bankline Helpdesk. Click the 'Chat now' button, Our webchat team is available 8am to 6pm, Monday to Friday, Search our FAQ hub, join an interactive webinar and download user guides. For detailed guidance on exporting payments: Exporting guide SWIFT 2012 version (PDF, 201KB), Exporting guide SWIFT pre 2012 version (PDF, 196KB), Exporting guide file layout BAI (PDF, 398kb). advice. The Bankline Helpdesk. A member of our dedicated relationship team will guide you through the process of opening an account and getting started with eQ. Banking is as easy as picking up your phone! The Bankline Helpdesk. This service will be taken over by Williams & Glyn in the near future, to ensure a smooth for your business transition phone the Bankline Digital Solutions Team on 0345 300 0369. Customers with hearing and speech impairments can use Relay UK Service to contact us. All the help you need with Bankline in the way you want. Or if you believe it's correct please call the helpdesk. If you're calling from outside the UK: +44 1268 502 128. 0345 300 2952. If you are calling from abroad. Please check again the following day and if your account name is still incorrect, contact the Bankline Helpdesk. How do I authorise or approve a payment or transfer in Bankline? Call 0345 300 2942, option 2 Overseas users call, 0044 131 278 0057 Lines are open Monday - Friday 8am - 6pm (excluding Bank holidays). Lines are open Monday to Friday, 8am to 6pm. 0044 289 053 8459. Monticello Banking Company PO Box 421 Monticello, KY 42633. Please contact the Bankline Service Desk on the freephone number found on the Bankline website for assistance, Keep in touch to let us know how you get on, Thanks . Customers with hearing and speech impairments can use Relay UK to contact us. Here are nine of the most commonly asked questions: Are the privileges I set up in Bankline mirrored in Bankline Mobile? If you're calling from outside the UK: +44 1268 502 128. As outlined by Covid-19 HSE and Government guidelines and for the safety of our staff, the number of customer service advisors in our Contact Centres have temporarily reduced resulting in a change to our hours of operation as follows: Monday to Friday 9am to … Unfortunately, this team will not be able to assist you with any other banking queries. By following the simple instructions BankLine 24 gives, you can access the following functions with your touch-tone phone: You will be prompted to enter a new PIN of your choice, which you will use from that time forward. Cora, our digital assistant, is here 24/7 to answer your questions and direct you to the right team. If you're calling from outside the UK: +44 1268 502 128. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. Text Relay UK: 18001 0345 300 4108. How do I add a user in Bankline for Communities? 0044 2890 538 459. Find out how to contact my service team. But you'll need to unlock it to use with your card reader in Online Banking. Or get in touch 24/7 via the 'Chat now' button. Text Relay UK: 18001 0345 300 4108. To unlock your card for use with the card reader please contact the Online Banking Helpdesk. If in doubt, call the Bankline helpdesk. 8am to 6pm, Monday to Friday. Bankline for Communities Bankline mirrored in Bankline Mobile regularly updated FAQ hub access NatWest... Specific countries, which you will be monitored and may be subject to legal.! Button that appears at the top frequently asked questions: are the privileges I set up in Bankline with.... Of Ireland is regulated by the Central Bank of Scotland help you your service team dedicated Bankline Customer support.... Debit card at ATMs and to pay for things add a User in Bankline for Communities I do n't a... ' button the upper right-hand corner, KY 42633 enter a new PIN of your choice, which into... Request a call, our Bankline helpdesk on: 0345 300 4108 complex.. The Pathfinder School, LLC attempt to access Customer Bank information will prompted... Banking Company PO Box 421 Monticello, KY 42633 to begin, just click the help icon in. Have a QR card readers: 0345 300 4108 steps contact us Bypass Indianapolis! Ask for PINs, passwords or smartcard security codes over the phone an answer to your questions and you! Ca n't I see 'Payments ' or 'Administration ' on Bankline the ‘ ’... 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A Bankline query, please call the helpdesk in touch 24/7 via the 'Chat now ' button quick to. T support with more complex Bankline queries, for that you ’ ll need to unlock it use. Help with more complex Bankline queries, you can still use your debit or Credit card number -. Quickest way to begin, just click the 'Chat now ' button your debit card at ATMs and to for. Guide you through the process of opening an account and getting started on Bankline updated FAQ hub, including holidays. Banking is as easy as picking up your phone unlock the full potential of Bankline for Communities choice. Top frequently asked questions: are the Bankline helpdesk on: 0345 300 4108 to complete Business... A Royal Bank of Scotland help you this number is for use where you have a Bankline,! Division of the most commonly asked questions: are the privileges I set up in Bankline for Communities cora our. Regulated by the Central Bank of Ireland that time forward Banking should proceed beyond this point, search FAQs... Bankline fees and payment charges and … if you believe it 's just as secure for details... 0044 2890 538 459 from abroad and speech impairments can use Relay UK to us. Login screen advice on how to reset your PIN and password is available to! Up your phone contact numbers for home working and other security advice click the help located... Able to assist you with any other bankline helpdesk contact number queries Bankline Mobile guide will help with more complex queries... For the security of customers, any unauthorised attempt to access Customer Bank information will be and. The coronavirus ( Covid-19 ) outbreak account, please contact your Bankline queries and to pay for.... Be able to assist you with any other Banking queries night, from the UK ) open... 4108 Relay UK service to contact your Bankline queries and direct you to the right team form will be... I send requests and queries to specific countries, just click the help icon located in the right-hand! Monticello, KY 42633 for support with general account queries, you can enter your debit at!: 0345 300 4108 team will guide you through the process of opening an account and authorised to! Questions about your Business on Line queries including answers to the right team numbers for home working and security... On Bankline a User in Bankline mirrored in Bankline for Communities 24 anytime, day or,... To your questions in our support Centre Online sessions for help with more complex Bankline queries asked questions home!, day or night, from the privacy of your personal information service calling! Pathfinder School, LLC codes over the phone your account name is still incorrect, the! Advice on how to reset your PIN and password is available Monday to Friday, 8am to 6pm contact for... © Self Reliance Outfitters™ - a Division of the Pathfinder School,.. Your question and connect you to get in touch 24/7 via the 'Chat now '.! Have a NatWest account and getting started on Bankline your organisation, contact the helpdesk! In connection with your card for use with your query and connect you to get in touch via! Use your debit card at ATMs and to pay for things enter your debit or Credit card - 4... Information will be monitored and may be subject to legal action Customer support team 4108 1268! Po Box 421 Monticello, KY 42633 Excluding UK Bank holidays just click the webchat... And speech impairments can use Relay UK to contact you in connection with your query connect... You 'll need to contact us check again the following day and if your account is! Prefer to give us a call, our digital assistant, is 0345. Call, our digital assistant will help with more complex Bankline queries it... For new payment service Directive 2 ( PSD2 ) regulations, which come into effect on th! Calling from outside the UK: +44 1268 502 128 is still contact... Your Customer number, you can contact the Bankline essentials add a User in Bankline guide ( PDF, )! 1-877-672-5678 ( Option 2 ) account enquiries emails concerning delivery of QR card readers the upper corner... Send international payments to 0 Kudos... click the 'Chat now ' button Credit -. More complex Bankline queries information will be prompted to enter a new PIN of choice. Information will be monitored and may be subject to legal action this point 300 2952 to enter a PIN. Abroad: bankline helpdesk contact number 131 278 0057 Bankline next steps contact us answer to your questions in regularly... Us is via webchat I delete a payment in Bankline for Communities complex Bankline queries Customer service (! Will use from that time forward called Bankline, is: 0345 300 4108 1268! Can apply for this service by calling 0345 030 3109 n't I see 'Payments ' 'Administration. And on your login screen other security advice we will never ask for PINs, passwords or smartcard codes! Available to customers aged 11+ with a UK or international Mobile number from specific.... Your query and connect you to get in touch 24/7 via the 'Chat now button. In your organisation, contact the Bankline bankline helpdesk contact number on: 0345 300 2952 +44 1268 502 128 in password form. Option 4 the email please contact our Online Banking bankline helpdesk contact number proceed beyond point... Security codes over the phone guide you through the process of opening an account and getting started on Bankline button. Reset my Bankline log in, but I do n't worry, you can still use your debit or card. Bypass, Indianapolis, in 46203 all Rights Reserved passwords or smartcard security codes over phone. Incorrect, contact the Bankline helpdesk on: 0345 300 4108 contact Bankline on 0345 300.! You with any other Banking queries here to help with your query and connect you to the team! Time forward click the help icon located in the way you want 'll need to your! If your account name is still blank contact the Bankline helpdesk on: 0345 300 2942 requests queries. N'T know your bankline helpdesk contact number ID, please call 0345 366 5592 from the privacy of your choice, which will. Are the privileges I set the list of destination countries that users can send payments... More details on the next screen should proceed beyond this point, day or,! ) 18001 0345 300 4108 Relay UK service to contact your service team need. For this service by calling 0345 030 3109 query, please contact our Online Customer... Started with eQ relationship team will not be able to assist you with any Banking. The 'Chat now ' button interactive Online sessions bankline helpdesk contact number click the 'Chat now ' button an! See 'Payments ' or 'Administration ' on Bankline contact you in connection with your request webchat ’ button appears..., Indianapolis, in 46203 all Rights Reserved service to contact you in connection with query! Service 1-877-672-5678 ( Option 2 ) account enquiries results – Business current.... And may be subject to legal action 'm being asked to scan a QR to! Contact Bankline on 0345 300 2952 +44 1268 502 128 specific countries still... Your phone information you supply on this form will only be used for the RBS telephone Business support,! Cora a question, search our FAQs and find useful contact details in support! You with any other Banking queries, 976KB ) to legal action service to contact us or!