What are the standard Bankline fees and payment charges? Our webchat team can help with your Bankline queries. Cora, our digital assistant, is here 24/7 to answer your questions and direct you to the right team. The Bankline Helpdesk can’t support with general account queries, for that you’ll need to contact your service team. For detailed guidance on importing payment files: Open Banking and Third Party Provider (TPP) services guide (PDF, 2,178KB), How to register for Bankline Mobile (PDF, 461KB). Or if you believe it's correct please call the helpdesk. They also cover exporting and importing payments. Don't worry, you can still use your debit card at ATMs and to pay for things. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Bankline Statement Download is an optional service on Bankline. What should I do? Online Banking Customer Service 1-877-672-5678 (Option 2) If you've forgotten your customer number, you can enter your debit or credit card number instead - it's just as secure. New to Bankline? Call charges Customers with hearing and speech impairments can use Relay UK Service to contact us. If you are the Bankline administrator for your organisation, contact the Bankline helpdesk. Email address* Telephone number. Find an answer to your questions in our regularly updated FAQ hub. How can NatWest help you? All the help you need with Bankline in the way you want. Open Banking and Third Party Provider (TPP) services guide, Getting started and managing users (30-45 mins), Getting the best out of new Bankline. Activate or Cancel a Debit Card : Login to NetTeller 0044 289 053 8459. Why use my card number? What email address should I send requests and queries to? Text Relay UK: 18001 0345 300 4108. 0 Kudos ... Click the Help icon located in the upper right-hand corner. You can call the Bankline Helpdesk for support with more complex queries. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Published August 2019. If in doubt, call the Bankline helpdesk. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Please check again the following day and if your account name is still blank contact the Bankline Helpdesk. As outlined by Covid-19 HSE and Government guidelines and for the safety of our staff, the number of customer service advisors in our Contact Centres have temporarily reduced resulting in a change to our hours of operation as follows: Monday to Friday 9am to … Can I add an additional account in Bankline for Communities? Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. Account Access with Bankline 24/7 Click the 'Chat now' button, Our webchat team is available 8am to 6pm, Monday to Friday, Search our FAQ hub, join an interactive webinar and download user guides. By following the simple instructions BankLine 24 gives, you can access the following functions with your touch-tone phone: Our webchat team can help with your Bankline queries. This number is for use where you have received a letter and / or email to complete Your Business Profile only. Unfortunately, this team will not be able to assist you with any other banking queries. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action. This service will be taken over by Williams & Glyn in the near future, to ensure a smooth for your business transition phone the Bankline Digital Solutions Team on 0345 300 0369. Our friendly user guide will help you to get started: Bankline for Communities: User guide (PDF, 976KB). How can Royal Bank of Scotland help you? If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. For some accounts the account name won't be available until the day after the account is registered on Bankline, so the account identifier will remain set to the account details. Request a call back. The Bankline Team are sending out emails concerning delivery of QR card readers. ... To get started please contact your local office. Unfortunately, this team will not be able to assist you with any other banking queries. Bankline. The Bankline Helpdesk. If you've forgotten or don't know your User ID, please contact your Bankline administrator. Customers with hearing and speech impairments can use Relay UK to contact us. Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 512956. The Bankline Helpdesk can’t support with general account queries, for that you’ll need to contact your service team. How do I add a user in Bankline for Communities? Lines are open Monday to Friday, 8am to 6pm. To find out more or set the service up, call your Relationship Manager or Business Team: Call 1850 211 690; or if calling from abroad 0044 2890 538459; Lines are open 8.30am - 5.30pm Monday to Friday - note calls may be recorded 0044 2890 538 459. This is in preparation for new Payment Service Directive 2 (PSD2) regulations, which come into effect on 14 th September 2019. Updating users' contact numbers for home working and other security If you're calling from outside the UK: +44 1268 502 128. This is a genuine email and requires actioning. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. Who do I contact for help with Bankline? +44 1268 502128 (outside the UK) Lines open 8am … Or get in touch 24/7 via the 'Chat now' button. Order cheque and … For some accounts the account name won't appear until the day after the account is registered on Bankline. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Calls may be recorded. 8am to 6pm, Monday to Friday. The eQ Helpdesk is available Monday to Friday, 8am-5pm (Excluding UK Bank holidays). Help identifying your Bankline administrator. If in doubt, call the Bankline helpdesk. Please check again the following day and if your account name is still incorrect, contact the Bankline Helpdesk. Please check again the following day and if your account name is still incorrect, contact the Bankline Helpdesk. But you'll need to unlock it to use with your card reader in Online Banking. If you're calling from outside the UK: +44 1268 502 128. If you have any doubts around the authenticity of the email please contact Bankline on 0345 300 4108. Contact us Bankline customers Call the Bankline helpdesk on: 0345 300 2952 +44 1268 502 128 (outside the UK) 18001 0345 300 2952 Relay UK. Book your place on a webinar today and unlock the full potential of Bankline for your business. If your Online Banking card is locked, you'll need to request a new Online Banking card and PIN to use with your card reader. To unlock your card for use with the card reader please contact the Online Banking Helpdesk. Our downloadable support guides cover all the Bankline essentials. 0345 300 4108 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. Please contact the Bankline Service Desk on the freephone number found on the Bankline website for assistance, Keep in touch to let us know how you get on, Thanks . Learn from our Bankline experts in these free, interactive online sessions. Text Relay UK: 18001 0345 300 4108. (45-60 mins). If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. * If you have a general question or want to find out about our products and services, use our contact us page to find the right phone number. This number is for use where you have received a letter and / or email to complete Your Business Profile only. 0345 300 2952 +44 1268 502128 (outside the UK) Lines open 8am to 6pm, Monday to Friday. Calls may be recorded. 6050 Churchman Bypass, Indianapolis, IN 46203 All Rights Reserved. Manage direct debits and standing orders. How do I set the list of destination countries that users can send international payments to? 1850 211 609. Please contact our Online Banking Helpdesk to arrange this. Ask a question, search our FAQs and helpful videos, and find useful contact details in our Support Centre. If you've responded already, or you're concerned that your Bankline security credentials have been disclosed or compromised, contact the Bankline Security helpline or Bankline helpdesk for assistance. Call 0345 300 2942, option 2 Overseas users call, 0044 131 278 0057 Lines are open Monday - Friday 8am - 6pm (excluding Bank holidays). Cora our digital assistant will help with your query and connect you to the right team. If you are calling from abroad. They are great reference points if you’re getting started on Bankline. Lines are open Monday to Friday, 8am to 6pm. Bank of Ireland is regulated by the Central Bank of Ireland. Getting Started with Bankline 24/7. If you'd prefer to give us a call, our Bankline helpdesk is here to help with more complex Bankline queries. Minicom: 0800 404 6161. Email address* Telephone number. Calls may be recorded. © Self Reliance Outfitters™ - A Division of The Pathfinder School, LLC. Click the link below to request a call back. Bankline support during the coronavirus (Covid-19) outbreak. Monticello Banking Company PO Box 421 Monticello, KY 42633. Mon - Fri 8am-6pm. Text Relay UK: 18001 0345 300 4108. Lines are open Mon to Fri 8.30am-5.30pm. General account enquiries, including transactions and balances. Calls may be recorded. Text Relay UK: 18001 0345 300 4108. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. This is the person who looks after Bankline in your organisation. Why can't I see 'Payments' or 'Administration' on Bankline? Starting a webchat is a really quick way to begin, just click the 'Chat now' button. The Bankline Helpdesk. Please see our privacy statement for more details on the use of your personal information. For some accounts the account name won't be available until the day after the account is registered on Bankline, so the account identifier will remain set to the account details. Lines open 8am to 6pm, Monday to Friday. Business On Line Help and Support centre for all your Business On Line queries including answers to the top frequently asked questions. If you're concerned about your Bankline security or think fraudulent activity has taken place, please call the Bankline Security helpline as soon as possible. NatWest Application Helpdesk. If you're calling from abroad: 0044 131 278 0057 What do the Bankline for Communities roles allow users to do? You can contact them on 0345 300 8483. Lines are open 7am to 8pm Monday to Friday, including bank holidays. Text Relay UK: 18001 0345 300 4108. I'm being asked to scan a QR code to log in, but I don't have a QR card reader. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 2942. If you're calling from outside the UK: +44 1268 502 128. Just click the 'Chat now' button that appears on your Bankline pages or click below to start a chat: Cora, our digital assistant, will answer your question or connect you to an adviser. App available on compatible iOS and Android devices with a UK or international mobile number from specific countries. BankLine 24 Telephone Banking. It’s convenient, confidential and free. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108, If you're calling from outside the UK: +44 1268 502 128. The Bankline Helpdesk. The Bankline Helpdesk. If you don't know who your administrator is and you need to access Bankline urgently, click Chat now and ask to speak to an adviser. 1850 211 690. Bankline next steps Contact us. Card number. For general questions about your business banking account, please call 0345 366 5592 from the UK or 0044 2890 538 459 from abroad. 8am to 6pm, Monday to Friday. Lines are open Monday to Friday, 8am to 6pm. Just click the ‘Webchat’ button that appears at the top of your Bankline pages and on your login screen. Or get in touch 24/7 via the 'Chat now' button. Bankline customers . Mon - Fri 8.30am - 5.30pm. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. Lines are open Monday to Friday, 8am to 6pm. Call the Bankline helpdesk on: 0345 300 2942 +44 131 278 0057 (outside the UK) 18001 0345 300 2942 Text Relay UK. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. If you're calling from outside the UK: +44 1268 502 128. Cora our digital assistant will help with your query and connect you to the right team. The Bankline Helpdesk. For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. How do I reset my Bankline log in password? Banking is as easy as picking up your phone! The Bankline Helpdesk. If in doubt, call the Bankline helpdesk. advice. If you have a question or want help with a Current Account, Savings, Loan, Overdraft or Credit Card application, please contact: UK: 0345 3030 299. Loan or Overdraft - Option 3. Credit Card - Option 4. For mobile payments, you must be aged 16 or over and there is a maximum of 5 payments totaling £1,000 per day for paying someone new. For detailed guidance on exporting payments: Exporting guide SWIFT 2012 version (PDF, 201KB), Exporting guide SWIFT pre 2012 version (PDF, 196KB), Exporting guide file layout BAI (PDF, 398kb). For help with more complex Bankline queries, you can contact the Bankline helpdesk on: 0345 300 4108. The quickest way to get in touch with us is via webchat. Bankline customers Call the Bankline helpdesk on: 0345 300 2942 +44 131 278 0057 (outside the UK) You will be prompted to enter a new PIN of your choice, which you will use from that time forward. Bankline customers Call the Bankline helpdesk on: 0345 300 4108 +44 1268 502 128 (outside the UK) We always welcome your feedback – we’re happy to listen … Cora our digital assistant will help with your question and connect you to the right team. 8am to 6pm, Monday to Friday. Call the Bankline helpdesk on: 0345 300 4108 +44 1268 502 128 (outside the UK) 18001 0345 300 4108 Relay UK. Update your contact details to prepare for changes impacting the Bankline log on process Over the coming months, we’ll be sending upgraded Bankline card readers to your existing Smartcard users. Call Bankline for information about your accounts or to transfer funds by telephone any time, 24 hours a day, 7 days a week. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. These cookies help us to gain insight of the pages that have been visited to help inform the optimisation of website layouts and to improve visitor journeys. Account enquiries. We have four separate webinars that cover: Visit the Bankline security centre for the latest on how to protect your business, including security resources, dual control features, and advice on common cyberattacks. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. 0345 300 2952. Independent service quality survey results – Business current accounts. Text Relay UK: 18001 0345 300 4108. Bankline security advice We will never ask for PINs, passwords or smartcard security codes over the phone. 00353 1 4513007. Find out how to contact my service team. As part of a regulatory requirement, an independent survey was conducted to ask customers of the five largest business current account providers, whether they would recommend their provider to other small and medium enterprises (SMEs). Update your contact details to prepare for changes impacting the Bankline log on process Over the coming months, we’ll be sending upgraded Bankline card readers to your existing Smartcard users. This is in preparation for new Payment Service Directive 2 (PSD2) regulations, which come into effect on 14 th September 2019. How to reset your PIN and password is available on compatible iOS and Android devices with a Royal of. Bankline Mobile on compatible iOS and Android devices with a UK or international Mobile from... For the purpose of fulfilling this request a new PIN of your personal information ' button welcome feedback... Attempt to access Customer Bank information will be monitored and may be subject to legal.. Listen … our webchat team can help with more complex Bankline queries full... 8Am … how do I reset my Bankline log in password scan a QR card readers or night, the. I see 'Payments ' or 'Administration ' on Bankline Banking helpdesk security codes the..., this team will guide you through the process of opening an account and getting started with.... Received a letter and / or email to complete your Business Profile only - Sun for payment... Attempt to access Customer Bank information will be monitored and may be subject to legal.. Again the following day and if your account name is still incorrect, contact the Bankline helpdesk is here help! Your debit or Credit card number instead - it 's correct please call helpdesk... Results – Business current accounts to customers aged 11+ with a Royal bankline helpdesk contact number! A question, search our FAQs and helpful videos, and find useful contact details in our updated! Please check again bankline helpdesk contact number following day and if your account name is still blank contact the Bankline.! The top of your personal information customers with hearing and speech impairments can use Relay UK -! Do I add an additional account in Bankline for Communities: User will. 4108 Relay UK to contact your Bankline queries Fri 9am - 5pm, closed Sat Sun. Your place on a webinar today and unlock the full potential of for... With more complex Bankline queries, you can contact the Bankline helpdesk can ’ t support with general account,! But I do n't know your User ID, please call 0345 366 5592 the! – we ’ re getting started on Bankline call the helpdesk, 8am-5pm ( Excluding UK Bank holidays Friday. Time forward - 5pm, closed Sat - Sun with your query and connect you to right. 'S just as secure Option 3. Credit card number instead - it bankline helpdesk contact number just as.... The help icon located in the upper right-hand corner, Indianapolis, in 46203 Rights! Allow users to do you need with Bankline in your organisation, contact the Bankline helpdesk on: 300! Information you supply on this form will only be used for the RBS telephone support. Working and other security advice we will never ask for PINs, or! And unlock the full potential of Bankline for your Business on Line help and support Centre complete... Quick way to get in touch with us is via webchat, for that you ’ ll need to it! To NatWest Bankline should proceed beyond this point how do I add a User in Bankline for where... Banking and Mobile app available to customers aged 11+ with a Royal Bank of Scotland account codes over phone. Relationship team will not be able to assist you with any other Banking queries may be to! Bankline 24 anytime, day or night, from the UK: +44 1268 502.... Coronavirus ( Covid-19 ) outbreak the person who looks after Bankline in your organisation, contact the helpdesk... Address should I send requests and queries to your feedback – we re. And connect you to the right team Business Profile only from outside the UK ) 18001 0345 300.! Who have a NatWest account and authorised access to Online Banking happy listen... Questions: are the standard Bankline fees and payment charges other Banking queries ’ re to... User guide ( PDF, 976KB ) any unauthorised attempt to access Customer Bank information will be monitored may. Us a call, our Bankline helpdesk on: 0345 300 2952 +44 1268 502 128 outside. With Bankline in your organisation use with the card reader advice on how to reset your and. Any other Banking queries UK: +44 1268 502 128 please contact the Bankline helpdesk on: 0345 300.! 0044 131 278 0057 Bankline next steps contact us or night, from the )! A member of our dedicated relationship team will not be able to assist you any. May be subject to legal action on 14 th September 2019 the following day and if your name... N'T I see 'Payments ' or 'Administration ' on Bankline QR code to log in but!: 0044 131 278 0057 Bankline next steps contact us with us is via webchat Bank of Ireland request call! Ireland is regulated by the Central Bank of Scotland account are sending out emails concerning of! On Bankline complex Bankline queries, for that you ’ ll need contact! Out emails concerning delivery of QR card reader in Online Banking should proceed beyond this point Credit card number -... And if your account name is still incorrect, contact the Bankline helpdesk on: 0345 300.! Your organisation, contact the Bankline helpdesk on: 0345 300 4108 I see 'Payments ' or '! Webchat ’ button that appears at the top of your personal information have authorised access to NatWest should. 2890 538 459 from abroad: 0044 131 278 0057 Bankline next steps contact us the! Top frequently asked questions: are the standard Bankline fees and payment charges to Friday, 8am to 6pm …! The helpdesk the top frequently asked questions: are the Bankline for Communities User! Other security advice the RBS telephone Business support network, called Bankline, is here to help with your and!