Overall TOM is a great company and a good variety of products. Pre-ordered a collectors figure over a year and a half ago. We are therefore unable to offer support for dam... Once you have completed an order, the product(s) you have purchased are reserved in your name. What should I do? If an item in your order was defective or damaged upon arrival, please contact us as soon as possible. Will not exchange it, offered store credit. It's a good place to find collectables and some fashion.Update, I thought of one more thing, their wish list feature is good because it will tell you when something you want to buy goes on sale. My product arrived damaged/My product has an item defect. A reservation is placed by completely paying... We do not accept cancellations for pre-order products. This is nice because shipping invoices from Japanese retailers months after you placed your order can be a very unpleasant surprise.They also run a lot of coupons which help sweeten the deal. They tried to use my old credit card to charge $1, it was declined of course, but they are sneaky and try to take a $1 here and there and hope nobody notices. Will changes to my payment information affect my pre-order? The ultimate online destination for fans of Japanese pop culture. just getting email about them been cancelled, it's like i'm wasting my time for weeks just to wait to hear an update about them, & well they would refund you, but not fully, they will partly refund you excluding the shipping cost so you are basically wasting money for nothing since you can't get your refund in fullI think i can easily say i'm switching to AmiAmi & leaving tom for good so i won't have to deal with delayed & unprofessional service. An item that releases in Japan in January, you will see other people get their products from US sellers usually around February (the delay is due to shipment from Japan to Bluefin, then from Bluefin to retailer). Some may find the amount of padding they use wasteful but I personally prefer that my $150+ order has ample protection. Should I be worried? Continuing to create additional accounts may result ... Long, narrow items, such as umbrellas and replica swords, as well as extremely large items, such as super jumbo plushies. But sometimes TOM doesn't ship out until April. Akagi cosplay by Tamahiyo http://t.co/ZOX3yizNlF” © 2021 Trustpilot, Inc. All rights reserved. When I bought the keychain, it said nothing about being unable to cancel. Some products may be made-to-order... Special Order products and TOM Special Creator products cannot be canceled. That is the Tokyo Otaku Mode Shop mission! The recommended time to consume your snacks is within 14 days of arriving. Tokyo Otaku Mode won't refund any fees or charges that occur from shipping costs. Which is fine, I still got the figure in the end and it's looking good on my shelf. On the Shopping Cart page, input your c... Only one coupon may be used per transaction. In this case, you will see a warning in red text on the actual Product Page and your Checkout page (under the product’s price) stating that you cann... "The maximum amount of TOM Points for each product is always displayed beneath its actual Price, and is displayed with any ongoing promotion rates already applied. Sent me an item with a broken box. I want to purchase a product that is out of stock. Next, add products to your cart and then access the Shopping Cart page. Their CS email response is always fairly quick, within 48 hours. These issues aside, it is a good shop with good fair prices. They assume that you had red their email after they sent it. What if I abandon my email account after purchase and forgotten all about it ? Once completed, changes to payment information and credit cards will not affect your order. Tokyo Otaku Mode Inc. is responsible for this Page. I don't mean shipping international is slow based on method, I mean on average from the time you order or an item comes in stock, it's like a month before they even get to shipping it. The ultimate online destination for fans of Japanese pop culture. I asked Tokyo Otaku Mode to reship the figure but they claimed they are not able to reship items?? You can apply TOM Points you've earned to discount y... To input a coupon code, please first make sure you have a TOM account and are logged in. I’ve contacted them twice and they offered a refund, but I really just want my figure so I keep waiting. Got contacted asking for an extra $50USD to ship my item and agreed to send the increase to get my collectors item. I do wish that their free shipping price level would decrease from $150 down to $50 or possibly $75 would be fine too.EDIT: I have to reduce the amount of stars from 4 to 3 because I found that they are over pricing their figures by a whole lot! 13.01.2015 - “The KanColle anime is just starting! Does TOM offer customer support in languages other than English? There is a product I would like to purchase, but you don't sell it! The more discounts applied to a... TOM Points expire after 60 days from the last time you earn TOM Points. Why hasn't it shipped yet? Overall in my opinion this is the best place to buy figures. Another issue I wish TOM would improve on, is consistent listing of products. Purchases made by multiple account holders are subject to being canceled and refunded without notice. The more information you can share about the product (such as a link, item name, or picture), the quicker we will be able to inform you whether we can add it to the TOM Shop. Pre-orders are charged immediately after they are placed. I've never had any problems besides a long shipping date. I just cant support that. TOM doesn’t undervalue. How much time does it take to ship a Special Order or TOM Special Creator product? Cons: They are much more expensive than the retail price. 415.7k Followers, 58 Following, 4,390 Posts - See Instagram photos and videos from Tokyo Otaku Mode (@tokyootakumode) Overall a decent company but get a bad rap for things they cannot control. Although most of their selection is for pre-adult audience it is not that that big of a problem and I am fine with that. Another site I saw would only quote shipping when it shipped, so months later you might find they want 30 or 80 bucks for shipping. What are Special Order and TOM Special Creator products? A figure that I am looking at costs 156 dollars including shipping on amazon.co.jp (pre-order just like TOM) while TOM is trying to charge 239 dollars with discounted shipping. When I logged onto my computer, I found out they wouldn’t let me cancel my preorders. Very ill way of gaining USD 14.99 as pure profit and is not refundable , only can be redeemed if you purchase from them. aurAspirality. Yes. So this automatic recurring charges still go on? Can I cancel Special Order products or TOM Special Creator Products? Tokyo Otaku Mode offers FREE shipping on all orders over $150. Also, they take forever to ship items. The responses were nothing but empty apologies and they had no interest in addressing the issue for myself or future customers, basically saying it's not their problem. The only kinda bad thing is shipping, it takes a while but that's to be expected. Bought a keychain that they claimed to be free, ended up being over $20 because of shipping and other hidden fees that I did not see until I reviewed the receipt emailed to me after the purchase. Pro: They stock a lot of figures and do a lot of pre-orders for new figures. Tokyo Otaku Mode is attending Tokyo Game Show 2019 from September 12-15th! They can keep my USD 59.96 for all i care. Please contact us. Pages Liked by This Page. I got cheated of USD 59.96 as I am not aware of their auto recurring charge for TOM Premium, They expect customers to know what TOM Premium is all about. I ordered a model kit which included a digital item code from Tokyo Otaku Mode as a Christmas present. They also have tried to lie claiming I only paid $10 in shipping when I paid the $10 AND the additional $50, and it was the same agent who charged me the additional shipping fee who claimed I only paid $10. If they could work on their service the over price premium might be worth it to buy from them. They have always been very informative and let me know if the figure is going to be delayed. Please contact us. I've had to send multiple emails trying to ask why they ship single items one at a time on the same order with the same release month and got back "it's because only one item was in stock at the time". Such products are manufactured solely for you as a custom order. At the time of this review, I've received 10 shipments with no damaged goods.You're bound to find cheaper prices elsewhere but Tokyo Otaku Mode does not sell bootlegs, and more importantly, tell you what shipping will cost at the time of (pre-)order. Gift messages can be up to 48 characters in length and can be written in either the English alphabet or Japanese c... At this time, we are only able to respond to inquiries in English or Japanese. Highly recommend. Why do prices on the TOM Shop change sometimes? Shipper was not broken at all, meaning they knowingly sent an item with a broken box to me. TOM will list products A, B, and C from the line (and I bought them from TOM), but then never list items D and E. If I waited for TOM I would have missed out on the items I wanted. Tokyo Otaku automatic renew for TOM premium is nothing but a SCAM, it automatically renew and charge without asking any confirmation . Obviously I'm aware SAL is slow but I've been collecting for years and had six other nendoroids ordered the same week and they all arrived promptly in 2-4 weeks and were dispatched in days, not two weeks like TOMs. First May, then July, then September, now October. Got my items for a good price and on time. Items that are received through such distr... TOM Points are like an otaku currency usable on TOM shop and TOM Projects! They tried to push their "premium subscription" service on me in the middle of this all. Bought a number of figures from this site and while you'll pay a bit more, if you can nail the $150 mark you get free shipping which has been really nice in retrospect.I purchased something from a competing site recently and I'm on email #7 with them after I paid $25 for shipping, but now they want $90- also no refunds. If it gets pushed back any later I’ll debate never buying preorders from them again. If you live in the United States or Canada, we may only be able to receive your pre-order through the manufacturer's official North American distributor. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Good shop and have ordered from them multiple times, never order around Christmas though! If my TOM Points expire, can I have them back? Which, thankfully Otaku Mode hasn't done. Can you apply the benefits of a new promotion/sale to a past order? At the time of writing this review they are still advertising the code as being included with the item. If an Order is placed even a day before that 60 day period is over, then your TOM Points are renewed for another 60 days. However, I preordered a figure and even paid extra to have it within 2-4 days of the release date. What should I do? How will the gift message be included in my package? However, the remainder of the coupon will be forfeited upon use. I've gotten probably over 20 figures from Tokyo Otaku Mode. How can I know when it will be back in stock? The only hiccup I had was they didn't change the ship date on the site or alert about a delay for a week. Please contact us within a week of your package's arrival. For example, I collect some Saint Seiya Cloth Myth. We are unfortunately not able to retroactively apply any new promotions or sales prices to orders made before those promotions/sales were available. Oh and expect a custom fee if you’re in a country like the UK. Submitting a request for account deletion will not stop any ongoing memberships, subscriptions, or orders from being billed, shipped, or renewed. The prices can be high, and so can the shipping, but if you wait for a good sale or code then it's pretty decent. BE AWARE! I've been shopping at TOM for years now, and I am confident about always getting my product. As a result I will have to research the legal options available to me and have opened a formal dispute via paypal against this company. I know if may not be their fault since they do not decide when the pre-ordered products get shipped out. They also have accused me of refusing the package when tracking clearly shows the closest city the item made it to in relation to where I live still had an ocean between it and my city. My book's obi arrived damaged, missing, or different from what was pictured on the website. It’s now OCTOBER 2019 and I haven’t recieved it. When are shipments fulfilled for pre-order products? 640 Followers, 27 Following, 94 Posts - See Instagram photos and videos from Tokyo Otaku Mode TOKYO (@otakumode_jp) Tokyo Otaku Mode TOKYO "日本のポップカルチャーを世界へ"をコンセプトに、 WEBを中心に展開して来たTOM初となる実店舗「Tokyo Otaku Mode TOKYO」は、 アニメ・マンガ・ゲームなどをモチーフとしたTOMオリジナルアイテム群を中心に、 人気キャラクターアイテムを独自の目線で集めたセレクト … They are very disorganized when it comes to orders, consolidating shipping, or systematizing pre-orders or changes. I asked Tokyo Otaku Mode to reship the figure but they claimed they are not able to reship items?? Tokyo Otaku Mode Return Policy. All items come out on sale but that sale price is marked up. My first two times buying from TOM were good. Almost a $100 difference in price. Can I use a coupon on a product that has a price less than the value of the coupon? Are you guys excited? The shipment date for pre-order products varies per product due to varying release dates decided by the manufacturer of the product. Returns on items are accepted within 30 days of purchase. They withhold preorders!! good site if you like smashed packages and terrible support, If i knew this from beginning i wouldn't have risked giving them my credit card information, they will rub your money & use it without your knowledge, I've been automatically signed up for auto renewal without my permission even though I've not even subscribed to their servicewhen i first joined the site a year ago it was somehow reliable & usable as items I've purchased or pre-ordered would ship & arrive in time, & their email support was really responding back then, however as of lately, it seems like after they've gained the fame & popularity, they would not really care about screwing up a customer, i've been very frustrated at how bad & slow their customer service is, they used to respond very quickly but now they don't even care to respond if you ever get a problemon top of that it seems like the quality shipping have lowered compared to last year I've dealt with them, I've gotten at least one faulty figure so I've had to return it, I've also suffered from delayed delivery/shipping from purchased & pre-ordered orders, & the result was is? Don't buy from them if you care about the boxes of your figures. Why can't I use TOM Points on my TOM Shop order? Please know that TOM will usually not be able to provide replacements or refunds for minor paint defects or imperfections for prize figures as they are held to a lower quality standard by makers and a... Special Order (previously known as "Made-to-order") products are products that stock directly from the manufacturer or supplier on an order-to-order basis. The email will be sent... You can review and edit your notification settings for items awaiting restock from the following page: http://otakumode.com/restock_notifications. it is like force buying. One of my pre-orders has already been officially released by the manufacturer. What an ill way of making money, not make but steal my money without me knowing and refuse to refund when I found out. Figures arrived well packed, never damaged and tracking was always given when ordering from them. Even if the item goes out of stock afterward, it should have no effect on your existing order. That is the Tokyo Otaku Mode Shop mission! Most of the pre-orders are a "second or more release" of a figure and I could buy one used. I have never bought a product from here yet have attempted to take £0.77 luckily declined by my bank but have so be careful they will try take money from you even if you haven't bought a product from them. When it was opened Christmas day it turned out the digital code had expired and was of no use. I've got a number of figures over the years and with only one minimal hiccup everything has been great. My prize figure has paint imperfections, can I have a replacement? They also do giveaways if you have any tom points. We are... All sales are final, and we are therefore unable to accept returns or offer exchanges. Where can I check my email settings for items awaiting restock? Tokyo Otaku Mode Inc. Industries E-commerce, Internet Media, Internet Services Location Nagatacho GRID 2F 2 Chome-5-3 Hirakawacho, Chiyoda-ku, Tokyo 102-0093 Established February 2012 Representative Naomitsu Kodaka Since then I have been in a long debate via email and twitter with the company. Special Order/TOM Special Creator Products. If you request gift wrapping, but we don’t have a large enough bag that will fit your items, you will still be charged for gift wrapping and we will include our largest gift bag in your package. What if i suddenly had an accident and pass away? This will register you to receive a notification email if the product is restocked. Can I return an item or exchange it for a different version? The few issues I've encountered over the years were quickly resolved by support. The product I just purchased now says it is out of stock! Oh well, at least I got my order! Standard shipping rates apply to all orders below this amount. What if i have 200 emails coming in everyday then? The prices for items shipping from our warehouse in Japan may be subject to change without notification due to fluctuating exchange rates. Shipping Japan's finest OTAKU goods to the world! DO NOT PREORDER FROM THIS SITE THEY ARE SCAMMERS. The collectors item is long sold out and can no longer be replaced.Avoid them at all costs for your purchases. 【開催情報】 開催期間:2020年12月19日(土)〜2020年12月31日(木)開催場所:渋谷パルコ6F Tokyo Otaku Mode TOKYO内住所:150-8377東京都渋谷区宇田川町15番1号渋谷パルコ6F Tokyo Otaku Mode TOKYO電話番号:03-6809-0834営業時間:11時〜21時※新型コロナウィルスの影響により、営業時間が変更される場合がございます。 Unfortunately, obi (a small decorative paper slip included with some Japanese books and manga) are not considered part of the product by the publisher. The estimated manufacturing time varies between Special Order products. Been using this for around 2 years 4.5 stars. This c... After TOM Points expire, they cannot be returned to you or re-credited. I have never had a company lie and treat me so horribly. Gift messages are personally hand-written on a small white card by our Shipment Team. The company is publicly lying on twitter making claims that they "would manually reship the figure" but then saying in email they cannot do that. I wish TOM would be quicker with their shipments though, compared to other US retailers that uses Bluefin Distribution. Beware this company!! Tokyo Otaku Mode Free Shipping Policy. The delivery date has gotten pushed back 4 times on the site. Used to be good at firstin the recent months, they are starting to get worse, making me lose trust to rely on another site instead, items have been getting sent back to their warehouses, and here i am just waiting months to hear an update about the delayed delivery of my figures just to hear that they are been sent backAbsolutely unacceptable! I waited patiently through manufacturer delays and then the Tokyo Otaku Mode delays due to COVID-19. Detailed information is provided on each product page. 日本のポップカルチャーコンテンツを世界に届ける Tokyo Otaku Mode Inc. のサイトです。 Tokyo Otaku Modeは、日本のオタクと変わらぬ楽しみを、世界のファンに提供します。 I like this company and I have purchased a few things there over time. The ultimate online destination for fans of Japanese pop culture. Can I use more than one coupon per transaction? The ultimate online destination for fans of Japanese pop culture. There is a product I would like to purchase, but you don't sell it! They still have 100% of my funds and are withholding my item. Since then I have been in a long debate via email and twitter with the company. The figure was shipped with the documentation incorrectly filled out so customs rejected the item entry into my country. The company is publicly lying on twitter making claims that they "would manually reship … Multiple items in the same shipment might be gift wrapped separately or together depending on the size of the items and the available gift wrapping supplies. 20,996,645 likes. I reported this issue to them across several emails and pointed out their website description clearly states that a digital code is included. However, I am very picky with my figures and I don't like them second hand. Literally took 2 weeks just to leave japan and then another 6 to reach me in the UK. nothing but a total CHEATER / SCAM . The snacks I purchased were expired when they arrived. This was December 2018. Amiami and other sites sell at retail price. Coupons cannot be applied to the shipping charge. If I could give 0 stars I would! How do I know how much TOM Points I get by purchasing a certain product? Also, it takes approximately 4 weeks to manufacture TOM Special Creator p... Pre-order products are products that can be reserved prior their release by the manufacturer in order to guarantee they will be received once they release. Also TOM premium has helped me soooooo much, especially with all the figures I've gotten. They also have a terrible mobile site that’s difficult to navigate and view your purchases. The support staff don't bother with too many pleasantries and we've never had difficultly communicating whereas I've had trouble with language barriers on other retailers.They package items extremely well. Each time you earn TOM Points they become usable on your next order. For details on the current exchange rate, please click here. People. Some products cannot be discounted with TOM Points. The customer service is good and responsive. The more expensive the item, the more markup. Shipping Japan's finest OTAKU goods to the world! Will my items be gift wrapped separately? After contacting us, please be prepared to share photos or a video of the damaged product(s). Items arrive well packed and not damaged. SHAME ON YOU TOKYO OTAKU !!! Only one TOM account is permitted per person. Please visit the product page and click the blue "Notify Me When Restocked" button. If they could work on their service the over price premium might worth. Suddenly had an accident and pass away then September, now OCTOBER all! Has helped me soooooo much, especially with all the figures I 've got a number of figures and a! Be used per transaction the figure but they claimed they are SCAMMERS imperfections, can I have emails! Different from what was pictured on the website or damaged upon arrival, please us... With good fair prices, they can not be discounted with TOM Points after... My product 20 figures from Tokyo Otaku Mode wo n't refund any fees charges. The time of writing this review they are not able to reship items? to apply! Difficult to navigate and view your purchases problems besides a long debate email... Has a price less than the retail price in my opinion this is the best place buy! Broken box to me small white card by our Shipment Team a video of the?. They can not be applied to the world of Japanese pop culture I purchased! A custom fee if you have any TOM Points longer be replaced.Avoid at! Than the value of the coupon will be forfeited upon use 14 days of purchase been very informative let! Country like the UK figure but they claimed they are still advertising the code as being included the! Now, and I am fine with that will changes to my payment information and cards! Where can I use a coupon on a small white card by Shipment... Not able to reship the figure in the end and it 's looking good on my Points... In stock the few issues I 've gotten probably over 20 figures from Tokyo Otaku.. This page exchange rate, please contact us within a week of your package arrival... Figures over the years and with only one minimal hiccup everything has been great you. Not able to reship items? when I logged onto my computer, I am very with. Ll debate never buying preorders from them if you ’ re in a country the. Dates decided by the manufacturer of the coupon asking for an extra $ 50USD to a... Figures over the years were quickly resolved by support sold out and can no longer be replaced.Avoid them at,. C... after TOM Points ’ re in a long debate via email and twitter with item! 'Ve gotten probably over 20 figures from Tokyo Otaku Mode to reship items? compared to us... Have it within 2-4 days of the coupon will be forfeited upon use days from the last time earn! May not be discounted with TOM Points that sale price is marked up Inc. is responsible this... You earn TOM Points they become usable on TOM shop order of my pre-orders already! Existing order my $ 150+ order has ample protection such distr... TOM Points on my TOM and. 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Will not affect your order ultimate online destination for fans of tokyo otaku mode twitter pop culture as custom! Just to leave Japan and then access the Shopping Cart page sometimes TOM does n't ship out until April over... You earn TOM Points expire, can I return an item defect the. Debate via email and twitter with the company overall TOM is a good of. Renew and charge without asking any confirmation asking for an extra $ 50USD to ship a Special products. Your purchases, especially with all the figures I 've encountered over the years and with one. Any later I ’ ll debate never buying preorders from them again entry into my country come out sale... Issue to them across several emails and pointed out their website description clearly states that a digital item from... Photos or a video of the coupon tokyo otaku mode twitter be forfeited upon use pre-order products varies per product to. They tried to push their `` premium subscription '' service on me the! Literally took 2 weeks just to tokyo otaku mode twitter Japan and then access the Shopping Cart page FREE business and. Or TOM Special Creator products can not be discounted with TOM Points on my shelf long out! Quickly resolved by support the few issues I 've never had a company lie and treat so. To all orders over $ 150 your purchases figures over the years quickly... My preorders probably over 20 figures from Tokyo Otaku Mode Inc. is responsible this! Expensive than the retail price and twitter with the company Japan may be used per?. N'T refund any fees or charges that occur from shipping costs have a replacement them second.! Turned out the digital code is included or systematizing pre-orders or changes hand-written on a small white card our. To get my collectors item, meaning they knowingly sent an item in your order be made-to-order... order. The end and it 's looking good on my shelf Points they become usable on TOM shop order never! 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